Understanding post-pandemic attitudes to travel
![cyclist on train platform](https://experience-lab.com/wp-content/uploads/2023/03/mika-baumeister-yerrwvj_xy4-unsplash-scaled-e1679409665973-1024x986.jpg)
We worked with a major European Transport Operator to understand post-pandemic attitudes to travel.
Be the Business
![Businesswoman in studio](https://experience-lab.com/wp-content/uploads/2022/08/Be-the-Business-1-1024x576.jpeg)
We conducted a user research programme to drive both business and marketing objectives for Be the Business.
Condé Nast Vogue
![Lady in cornfield posing for photographs](https://experience-lab.com/wp-content/uploads/2022/08/woman-g2a9d83500_1920-1024x631.jpg)
As leading experts in user research, we were asked by the team at Vogue to deliver in-depth research with traditionally hard to engage user groups from across the world.
Scottish & Southern Electricity Networks (SSEN)
![Lady with headset on working at a computer](https://experience-lab.com/wp-content/uploads/2022/06/iStock-639797586-1024x683.jpg)
We were asked by Scottish & Southern Electricity Networks (SSEN) to assist with their customer journey programme
Global online marketplace
![Woman in a pottery shop checking her tablet](https://experience-lab.com/wp-content/uploads/2022/06/iStock-1282456779-1-1024x683.jpg)
Our research for a global marketplace provider drove their improved personalised customer experience approach.
International telecoms provider
![Lady on mobile working on a laptop](https://experience-lab.com/wp-content/uploads/2022/06/iStock-1173166181-1024x683.jpg)
An international telecoms provider wanted to gather user feedback on the pain points and positive aspects of the existing interface to help specify and prioritise their UX design work.
Dubai Airport
![Exterior view of Dubai airport](https://experience-lab.com/wp-content/uploads/2022/06/iStock-133898854-1-1024x683.jpg)
The airport authorities wanted to understand their customers and update their services
Global credit and chargecard provider
![chargecard privider cinema](https://experience-lab.com/wp-content/uploads/2022/06/iStock-958209380-1024x683.jpg)
An international integrated payments company asked us to explore the possibility of allowing Amex Membership Reward card holders to auto redeem their points with specific merchants.