Experience Lab is part of Serco Group plc.
We’re a user-centred design agency that works with consumers, clients, experts, technologists, artists and scientists. Then by constantly prototyping, testing, tailoring and improving, we quickly and efficiently deliver solutions that work.
ExperienceLab’s purpose is to help organisations make products and services better for real life, by putting people at the centre of design.
Therefore, all of our work is insight-led and grounded in thorough user, market and business research.
We are expert service design and innovation practitioners who partner with organisations to transform service delivery, devise new concepts and create memorable digital products, websites and applications.
Training, coaching and measurement is a big part of what we do. We support businesses to develop the capability required to make change stick. At ExperienceLab, we focus on developing the mindset, skillset and toolsets of our clients so when we leave the work can still continue and our impact measured.