A user experience project on a global scale, providing actionable insights to increase usage and engagement for the client.
We conducted a user research programme to drive both business and marketing objectives for Be the Business.
As leading experts in user research, we were asked by the team at Vogue to deliver in-depth research with traditionally hard to engage user groups from across the world.
We were asked by Scottish & Southern Electricity Networks (SSEN) to assist with their customer journey programme
Our research for a global marketplace provider drove their improved personalised customer experience approach.
An international telecoms provider wanted to gather user feedback on the pain points and positive aspects of the existing interface to help specify and prioritise their UX design work.
A leading social media company formed a new team within their organisation and wanted to build a new informal remote learning product from scratch with a new target audience.
The airport authorities wanted to understand their customers and update their services
An international integrated payments company asked us to explore the possibility of allowing Amex Membership Reward card holders to auto redeem their points with specific merchants.
UKCrowne House, 56-58 Southwark StreetLondon SE1 1UN
AustraliaLevel 14, 535 Bourke Street Melbourne Vic 3000
Middle EastRolex Tower, Sheikh Zayed Rd, E11, Dubai
Experience Lab is part of Serco Group plc.