Experience Lab is part of Serco Group plc.
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A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.
Read More >A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.
Read More >We worked with a major European Transport Operator to understand post-pandemic attitudes to travel.
Read More >A user experience project on a global scale, providing actionable insights to increase usage and engagement for the client.
Read More >We conducted a user research programme to drive both business and marketing objectives for Be the Business.
Read More >As leading experts in user research, we were asked by the team at Vogue to deliver in-depth research with traditionally hard to engage user groups from across the world.
Read More >We were asked by Scottish & Southern Electricity Networks (SSEN) to assist with their customer journey programme
Read More >Our research for a global marketplace provider drove their improved personalised customer experience approach.
Read More >An international telecoms provider wanted to gather user feedback on the pain points and positive aspects of the existing interface to help specify and prioritise their UX design work.
Read More >A leading social media company formed a new team within their organisation and wanted to build a new informal remote learning product from scratch with a new target audience.
Read More >The airport authorities wanted to understand their customers and update their services
Read More >An international integrated payments company asked us to explore the possibility of allowing Amex Membership Reward card holders to auto redeem their points with specific merchants.
Read More >UK
Crowne House, 56-58 Southwark Street
London SE1 1UN
Australia
Level 14, 535 Bourke Street Melbourne Vic 3000
Middle East
Rolex Tower, Sheikh Zayed Rd, E11, Dubai
Middle East
8793 Riyadh Front, Unit S7, King Khalid Int. Airport District, Riyadh, 13413-3718, KSA
Experience Lab is part of Serco Group plc.