Case Studies

Case Studies

Show allCo-design and innovationCustomer experience and transformationJourney mappingUser researchUser testingUX and service design
Family on a train

Customer Experience strategy to drive positive operational change

A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.

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cyclist on train platform

Understanding post-pandemic attitudes to travel

We worked with a major European Transport Operator to understand post-pandemic attitudes to travel.

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Business person on their mobile

Digital payments and financial services platform

A user experience project on a global scale, providing actionable insights to increase usage and engagement for the client.

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Businesswoman in studio

Be the Business

We conducted a user research programme to drive both business and marketing objectives for Be the Business.

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Lady in cornfield posing for photographs

Condé Nast Vogue

As leading experts in user research, we were asked by the team at Vogue to deliver in-depth research with traditionally hard to engage user groups from across the world.

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Lady with headset on working at a computer

Scottish & Southern Electricity Networks (SSEN)

We were asked by Scottish & Southern Electricity Networks (SSEN) to assist with their customer journey programme

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Woman in a pottery shop checking her tablet

Global online marketplace

Our research for a global marketplace provider drove their improved personalised customer experience approach.

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Lady on mobile working on a laptop

International telecoms provider

An international telecoms provider wanted to gather user feedback on the pain points and positive aspects of the existing interface to help specify and prioritise their UX design work.

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Lady with VR headset

Leading social media platform

A leading social media company formed a new team within their organisation and wanted to build a new informal remote learning product from scratch with a new target audience.

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Exterior view of Dubai airport

Dubai Airport

The airport authorities wanted to understand their customers and update their services

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chargecard privider cinema

Global credit and chargecard provider

An international integrated payments company asked us to explore the possibility of allowing Amex Membership Reward card holders to auto redeem their points with specific merchants.

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