Our thinking

Here we share our expert insights on the latest news, trends and stories.

Our thinking

Here we share our expert insights on the latest news, trends and stories.
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Informal field interview

Qualitative research: The sometimes-forgotten world of best research practice

As a qualitative research specialist, I have had the opportunity to interview...

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Service Designers in talks over computer screen

The other U(s) in User Experience

At ExperienceLab we are often asked by our clients to support them...

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UX researchers in discussion

World Usability Conference, 12th-13th October 2022.

Our Head of Insight, Sabrina Duda, is speaking at the World Usability...

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Electricity pylons

Improving customer experience in the Utilities industry

Customer experience (CX) is at the forefront of mind for those in...

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Achilles SilverPlus Award to ExperienceLab

Prestigious Achilles UVDB validation success

ExperienceLab has successfully achieved Achilles UVDB validation, with the award of Silver...

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mixed methods

The art of mixed methods

Mixed methods research is an art, and the quality of the final...

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measuring user satisfaction image

Measuring user satisfaction with Government services

A new report released by the Serco Institute and ExperienceLab has found...

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ux researcher

A day in the life of a UX Researcher

Hello! My name is Yasmin, and I am currently working as a...

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Someone writing on a post-it note and looking at mobile phone

ExperienceLab successfully appointed to Digital Outcomes framework

ExperienceLab have been appointed to the Crown Commercial Services new Digital Outcomes...

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ExperienceLab logo

Introducing the new us

ExperienceLab have always been pioneers in our field, working hard to create...

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Welcome post-its from the EL team

What’s it like working at ExperienceLab? – My first 2 months at EL

I’m Constance Ip, a UX Researcher and Consultant at ExperienceLab. It’s been...

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ux research and consulting

How to apply 6 principles of journalism to UX research and consulting

I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab....

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Life at ExperienceLab​

Get to know us! We share stories and events from the ExperienceLab team, including team member profiles and our teams latest thinking.

Insights & Ideas

You'll find Articles and Blogs sharing the latest insights and findings from our work. Find customer, sector, method and technology insights.

Opinion & Commentary

News and views on the latest trends and stories. Our team share their thinking and invite your opinion.