Dubbed “the best AI chatbot ever released” by the New York Times, and with the power to reach a record million users during launch week alone,
A new report released by ExperienceLab looks at how Consumer Duty will put the consumer at the centre of every financial service industry decision. How
At least 14 million tons of plastic end up in the ocean every year, and plastic makes up 80% of all marine debris found from
To understand the UX challenges facing legacy and challenger banks lets first go back to August 2020. When the New York branch of Citibank were
According to a 2022 survey of US social media users, there is an overall decline of user trust in social platforms. The percentage of users
App and website users across the globe are failed by a poor experience every day. Frustratingly, the solution is often incredibly easy. Our original intention
A new report released by the Serco Institute and ExperienceLab has found that a new approach is needed to accurately measure user satisfaction with government
ExperienceLab have always been pioneers in our field, working hard to create a world better designed for everyone. Naturally, that’s a world which is constantly
How we work, learn, shop, socialise and live changed almost overnight this year. As researchers, we wanted to understand what these changes meant – both
The sudden transition to remote working has left many Employee Experience, Talent, HR and Internal Communications teams with an urgent need to overhaul their onboarding
The unlock of the economy is now leaping forwards, and organisations and businesses are now tackling a significant challenge in evolving their environments to meet
We are still only in the relatively early days of the new ways of working, but already the nascent indications of a new normal are
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UK
Crowne House, 56-58 Southwark Street
London SE1 1UN
Australia
Level 14, 535 Bourke Street Melbourne Vic 3000
Middle East
Rolex Tower, Sheikh Zayed Rd, E11, Dubai
Experience Lab is part of Serco Group plc.
