Experience Lab is part of Serco Group plc.
Welcome to our news roundup, here you will find a selection of articles that have piqued our interest recently. They often focus on topics such
Welcome to our news roundup. Here you will find a selection of current articles that focus on customer experience, user experience, design and more. What
Research is undertaken because organisations want to learn something. A key role of the researcher is to communicate those learnings to them in the most
Welcome to our news roundup which highlights a selection of the best current articles that focus on user/customer experience. Pleasure, Flow, and Meaning – The
Welcome to our news roundup which highlights a selection of the best current articles in user and customer experience. Experience Rot: Killing your Design with
Richard Len provides a very personal account of the challenges when researching in a prison environment. Upon entering the holding cells found underneath a court,