Human insight brought to life
We are a human-centred design agency that uses data-driven research to prototype, test, tailor and improve products and services in partnership with our clients.
About us
Our services
- Insight-led user, market and business research
- Strategic, service and digital design solutions
- Transformation training, coaching and measurement
- Fully serviced UXUI lab testing facilities
By putting people at the centre of design we help organisations to make products and services better designed for the people who use them.
What we doOur UX Labs
Fully serviced user testing, customer research and collaboration space for hire in the heart of London.
View our labsOur team
Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users.
Meet the team
Our work
We are trusted by global brands and household names to put users at the heart of design.
View our latest workExperienceLab by numbers
A modern agency with a strong legacy, we’ve been established for over 20 years.
We are a global agency, delivering international and multi-market research in over 20 countries, across 4 continents.
We deliver research with over 800 people each year, across a range of sectors, backgrounds and nationalities.