User-centred design agency

CX Vision and Strategy

Different because we predict

Services

Our approach to CX vision and strategy

We don’t just help clients with the ‘here and now.’ We help clients to think bigger. To think further into the future. To think about how they can take the next step into disrupting their industries that force others to think in new ways.

We invest time, energy, and resources into helping clients develop a CX vision and strategy that seamlessly blends users’ needs with business goals at every stage of clients’ products or services lifecycle. We help clients to horizon scan, to define a user-centred roadmap of products and services, and to identify what clients want to become in the future.

We are different because we predict.

We can help you...

Visualise what your future roadmap of products and services should look like
Understand how to re-design a service or product to make it user centred
Compare your ‘as is’ services with optimised future state products or services
Understand your industry better and how to gain a competitive advantage
Understand your CX maturity and strategy and how it should be optimised
Understand how to optimise your data and insight strategy to meet business needs
Understand how to make your products or services accessible for all your end users

We do this through...

Service design
Behavioural and services standards design
Accessibility design
Strategic design
CX road mapping
CX maturity modelling
CX measuring
Data strategy design
Root cause analysis
Decision analysis
Service audits
Market and competitor analysis

Giving you...

Empathy maps
Affinity diagrams
Value propositions
Service blueprint
Decision and issue mapping
Service standards development
Brand alignment and service experience charter
WCAG 2.2 compliant prototypes
User-centred strategy
CX maturity score
Data strategy that supports the business strategy
UX expert review
Service failure analysis
Good service design check
Market/competitor report

Our other services

Experience Design

Different because we understand

Innovation and Implementation

Different because we evolve

Training and Capability Building

Different because we know

Contact

Have a project in mind? We understand that research is not a one size fits all approach. We would love to discuss your specific project objectives and how we can help.

Contact us at info@experience-lab.co.uk