Experience design

Different because we understand

Services

Experience and design is in our DNA. They are at the heart of everything we do and we have unparalleled experience in delivering both. By using our extensive range of discovery skills to understand the challenges that products and services present to people; the emotional connection, attitudes, beliefs, and biases that people have to products and services, and how people use them in their daily lives; the ecosystem within which products and services exist; and the internal and external factors that influence positive engagement, we then design for the future.

We always design solutions against the right problems to ensure that end users have a more pleasurable and engaging experience with clients’ engaging product or service. Our craft in redesigning products and services for our clients has resulted in greater brand loyalty and customer satisfaction.

We are different because we understand.

We can help you...

  • Understand why your product or service is loosing traction with customers
  • Understand how you can improve your product or service so that it evolves with the changing needs of your users
  • Understand how to design a new product or service to enter the market
  • Learn more about your target end users and what they want from products and services
  • Rapidly test ideas before moving into a design and build stage

We do this through...

  • Discovery research
  • Secondary research
  • Experience immersion
  • Ecosystem charting
  • Root cause analysis
  • Systems thinking
  • Design sprints, product testing, rapid prototyping
  • User testing
  • Wireframing
    Concept testing
  • Hypothesis testing

Giving you...

  • Detailed reporting and recommendations
  • Customer journey maps
  • User personas
  • Stakeholder mapping
  • Service blueprints
  • Whitepapers
  • Lived experience note board
  • Rich picture map
  • (Eco)system mapping
  • Context diagram
  • Fishbone diagram
  • Enabler and inhibitor mapping
  • Business model canvas

Our other services

Innovation and Implementation

Different because we evolve

CX Vision and Strategy

Different because we predict

Training and Capability Building

Different because we know

Contact

Have a project in mind? We understand that research is not a one size fits all approach. We would love to discuss your specific project objectives and how we can help.

Contact us at info@experience-lab.co.uk

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