Experience Lab is part of Serco Group plc.
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Delivering end-to-end transformation for our clients
ExperienceLab is a human-centred research and design agency.
Through robust research and inclusive creativity, we help organisations make products and services better for people’s needs and everyday lives.
We generate ideas in partnership with consumers, clients, experts, technologists, artists and scientists. Then by using the double diamond approach of building, testing and iterating, we quickly and efficiently deliver solutions that work.
From customer service to digital optimisation and employee engagement; our work drives tangible, effective change across multiple sectors.
Different because we understand
Different because we predict
Different because we evolve
Different because we know
We have more than 20 years’ experience in delivering CX. With a clear service offering, supported by a 40-strong team of researchers, designers, and UXers, we can help you better understand how to deliver seamless CX.
This is more than being able to plan, pivot, or pause. Agile methodology is used across the UK Government and is a guiding set of principles that will enable you to fail forward in small, incremental steps from alpha testing, through to live roll out of products and services.
We work with clients for years to develop CX transformation. Whether we ‘walk behind’ (to support), ‘walk alongside’ (working with) or ‘walk in front of’ (leading), we adopt the necessary position to support your organisation’s journey into future proofing your CX.
UK
Crowne House, 56-58 Southwark Street
London SE1 1UN
Australia
Level 14, 535 Bourke Street Melbourne Vic 3000
Middle East
Rolex Tower, Sheikh Zayed Rd, E11, Dubai
Middle East
8793 Riyadh Front, Unit S7, King Khalid Int. Airport District, Riyadh, 13413-3718, KSA
Experience Lab is part of Serco Group plc.