The Caledonian Sleeper train – a multi-channel customer experience
![](https://experience-lab.com/wp-content/uploads/2023/08/Destinations_page__1400x720-1024x512.jpg)
A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.
Customer Experience strategy to drive positive operational change
![Family on a train](https://experience-lab.com/wp-content/uploads/2023/03/family-on-train-1-1024x1024.png)
A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.
Understanding post-pandemic attitudes to travel
![cyclist on train platform](https://experience-lab.com/wp-content/uploads/2023/03/mika-baumeister-yerrwvj_xy4-unsplash-scaled-e1679409665973-1024x986.jpg)
We worked with a major European Transport Operator to understand post-pandemic attitudes to travel.