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Menu
  • Who we are
    • About us
    • The team
    • Careers
  • Our services
    • Experience design
    • Innovation and implementation
    • CX Vision and strategy
    • Training and capability building
  • Areas of expertise
    • Aviation
    • Utilities
    • Rail
    • Local Authority
  • Hire our labs
  • Contact

Case Study Tag: Customer experience and transformation

The Caledonian Sleeper train – a multi-channel customer experience

A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.

Customer Experience strategy to drive positive operational change

Family on a train

A major UK rail operator asked us to investigate the ways to better serve the needs of their disabled passengers.

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Middle East
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Experience Lab is part of Serco Group plc.

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