
Sustainability in design: Systems thinking drives sustainable problem solving.
In this article I’m going to unpick why developing a systems thinking approach into your design process is essential if you want solutions that work
In this article I’m going to unpick why developing a systems thinking approach into your design process is essential if you want solutions that work
Delving deeper into UX: in a world of UX where the customer is at the centre of everything, it is a cardinal sin to give
Rolling UX research refers to when user research is conducted on a continuous basis. The benefit of rolling research is that it enables us to
As a qualitative research specialist, I have had the opportunity to interview people from almost every walk of life over the last 12 years. The
At ExperienceLab we are often asked by our clients to support them assess the quality of their User Experience (or UX) design. As there are
ExperienceLab has successfully achieved Achilles UVDB validation, with the award of Silver Plus accreditation. In recognition of our deep-reaching work across the utilities sector, ExperienceLab
I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab. In this post, I’ll take you through six principles of journalism that I
For marketers undertaking customer research, whether an interviewee’s responses are truly genuine or not is always a nagging concern. The answer could be in the
Get to know us! We share stories and events from the ExperienceLab team, including team member profiles and our teams latest thinking.
You'll find Articles and Blogs sharing the latest insights and findings from our work. Find customer, sector, method and technology insights.
News and views on the latest trends and stories. Our team share their thinking and invite your opinion.
UK
Crowne House, 56-58 Southwark Street
London SE1 1UN
Australia
Level 14, 535 Bourke Street Melbourne Vic 3000
Middle East
Rolex Tower, Sheikh Zayed Rd, E11, Dubai
Experience Lab is part of Serco Group plc.