A new report released by ExperienceLab looks at how Consumer Duty will put the consumer at the centre of every financial service industry decision. How
In this article I’m going to unpick why developing a systems thinking approach into your design process is essential if you want solutions that work
There is a well quoted statistic from the European Commission that over 80% of all product-related environmental impacts are determined during the design phase of
Delving deeper into UX: in a world of UX where the customer is at the centre of everything, it is a cardinal sin to give
Rolling UX research refers to when user research is conducted on a continuous basis. The benefit of rolling research is that it enables us to
As a qualitative research specialist, I have had the opportunity to interview people from almost every walk of life over the last 12 years. The
At ExperienceLab we are often asked by our clients to support them assess the quality of their User Experience (or UX) design. As there are
Customer experience (CX) is at the forefront of mind for those in the Utilities industry. We know from our experience of working with utilities companies
Mixed methods research is an art, and the quality of the final piece is very much dependent on the skill of the researcher to understand
A new report released by the Serco Institute and ExperienceLab has found that a new approach is needed to accurately measure user satisfaction with government
Part 2 of a series on millennials and personal finance. You can read Part 1 here. We’re currently conducting research with a group of twentysomethings
Part 1 of a series on millennials and personal finance. Don’t miss the next part – read it here. Traditional banks are struggling to engage
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