Scottish & Southern Electricity Networks (SSEN)

We were asked by Scottish & Southern Electricity Networks (SSEN) to assist with their customer journey programme
Global online marketplace

Our research for a global marketplace provider drove their improved personalised customer experience approach.
Dubai Airport

The airport authorities wanted to understand their customers and update their services
Global credit and chargecard provider

An international integrated payments company asked us to explore the possibility of allowing Amex Membership Reward card holders to auto redeem their points with specific merchants.