A major UK rail operator asked us to investigate the...
Experience Lab is part of Serco Group plc.
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As a global social media brand, rapid feedback and usability testing is needed, often with discovery research to provide insight into potential users of established and new release features, tools, UX and platforms.
For each project we run in partnership with the brand, we complete several rounds, or sprints, of usability testing. For each sprint, we set up candidate sessions quickly with a wide array of specific audiences, delivering prompt feedback on the product to meet the client’s requirements. As we conduct multiple rounds of testing, we often support the client teams over the course of the development of a product, providing valuable voice of the customer insight at each step of the journey.
Our partnership has grown over the years and continues to expand into other areas, products and recognised brands. We enable client teams to deliver outstanding products with rapid iterative testing, supporting them with developing the world-class products that are used daily by individuals across the globe.
We’re proud that, through our ability to conduct rapid tests of products and provide user-centric research, we have been part of the brands journey as a world-leader in user-centred design.
A major UK rail operator asked us to investigate the...
A major UK rail operator asked us to investigate the...
We worked with a major European Transport Operator to understand...
A user experience project on a global scale, providing actionable...
We conducted a user research programme to drive both business...
As leading experts in user research, we were asked by...
We were asked by Scottish & Southern Electricity Networks (SSEN)...
Our research for a global marketplace provider drove their improved...
An international telecoms provider wanted to gather user feedback on...
A leading social media company formed a new team within...
The airport authorities wanted to understand their customers and update...
An international integrated payments company asked us to explore the...
UK
Crowne House, 56-58 Southwark Street
London SE1 1UN
Australia
Level 14, 535 Bourke Street Melbourne Vic 3000
Middle East
Rolex Tower, Sheikh Zayed Rd, E11, Dubai
Middle East
8793 Riyadh Front, Unit S7, King Khalid Int. Airport District, Riyadh, 13413-3718, KSA
Experience Lab is part of Serco Group plc.